Frequently Asked Questions
- What is our return policy?
- When can I expect my order to arrive?
- Do you provide tracking information?
- How much is the Shipping and Handling Charge?
- Do you ship internationally?
- What are your payment forms?
- Are your products authentic?
- What is Eau De Toilette, Eau De Parfum or Cologne?
- What is a Tester?
What is our return policy?
A: We offer a 14 day money back guarantee. Just send any unopened product back to us within 14 days of receiving in the original packaging and we will gladly refund your money. We do not require a return authorization. We DO NOT charge any restocking fees.
When can I expect my order to arrive?
A: Orders are usually ship the same business day if paid before 12:00 PDT and will arrive in 3-5 business days with USPS standard ground shipping. Expedited shipping is also available and it takes 2 business days to arrive via USPS 2nd day air mail.
Do you provide tracking information?
A: Yes, we provided tracking numbers with any order.
How much is the Shipping and Handling Charge?
A: We offer free shipping for Ground Standard shipping on any item order. Expedited shipping is $8.95 via USPS 2nd Day Air Delivery(2-3 business days). We also offer Worldwide Standard Shipping for $15.95 (7 - 16 Business Days)
Do you ship internationally?
A: Yes we ship internationally.
What are your payment forms?
A: We accept paypal only.
Are your products authentic?
A: All our products are 100% authentic original brands and brand new. We do not sell knock-offs, imitations or used item.
What is Eau De Toilette, Eau De Parfum or Cologne?
A: Fragrances are available in perfume, eau de parfum, eau de toilette, or cologne form. The main differentiating factor of these is the concentration of aromatic compounds in a solvent – that is, how much fragrance is in the formula’s composition. The more actual perfume concentrate it contains, the longer the scent will last on your skin, and the more expensive the product..
Perfume is referred to as perfume extract, is the most concentrated formulation, and is usually the most expensive. It contains 15-30% aromatic compounds. Due to its high amount of aromatic compounds, it also tends to last the longest when applied to the skin. It is usually sold in small bottles of 1 ounce or less.
Eau de parfum i, also called eau de perfume, is the next most concentrated formula, and one of the most popular purchases. It consists of 10-15% aromatic compounds.
Eau de toilette i is also a popular choice, and is less expensive than the perfume or parfum formulations, although its scent will not last as long when applied to the skin. Eau de toilette contains 5-20% aromatic compounds.
What is a Tester?
A: Testers are even more discounted than the fancy boxed versions and are great if you don't have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!